Privacy Policy

Privacy Policy – Isabella Ashcroft 

At Isabella Ashcroft, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

If you have any questions, please contact us at contact@IsabellaAshcroft.com.

1. Information We Collect

When you place an order with Isabella Ashcroft, we collect personal details necessary to complete your purchase, such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely via our payment providers)

When you browse our website, we may automatically collect technical information such as your IP address, browser type, and device information to help improve our website and customer experience.

If you subscribe to our emails, we may send updates about new collections, promotions, and news. You can unsubscribe at any time.

2. Your Consent

When you provide personal information to complete an order, verify payment, arrange delivery, or request a return, you consent to us using that information for those purposes.

For marketing communications, we will only contact you if you have given permission. You can withdraw your consent at any time by emailing Contact@IsabellaAshcroft.com or by using the unsubscribe link in our emails.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our products and website

  • Send order confirmations and delivery updates

  • Share marketing communications if you have opted in

We never sell your personal data.

4. E-Commerce Platform & Payments

Our store is hosted on secure e-commerce platforms that allow Isabella Ashcroft to sell products online. Your data is stored securely using encrypted systems and protected servers.

Payments are processed through trusted payment providers that comply with PCI-DSS security standards to ensure your payment information is handled safely.

5. Third-Party Services

We may share necessary information with trusted third-party providers such as:

  • Payment processors

  • Shipping partners

  • Email marketing platforms

  • Analytics providers

These providers only use your information to perform services for us and must keep it secure.

Some providers may be located outside Canada or EU. In such cases, your data is protected under applicable data-protection laws.

6. Cookies

We use cookies to improve your shopping experience. Cookies help us:

  • Remember items in your cart

  • Understand how visitors use our website

  • Provide personalised content

You can disable cookies in your browser settings, but some features may not work properly.

7. Security

We take appropriate measures to protect your information, including encryption, secure servers, and limited access to personal data.

While no online system is 100% secure, Isabella Ashcroft follows industry best practices to keep your information safe.

8. Age Requirement

By using this website, you confirm that you are at least 18 years old or using the site with parental permission.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Your Rights

If you are located in Canada or EU, you have rights under data-protection laws, including the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent

To exercise your rights, contact contact@IsabellaAshcroft.com.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Isabella Ashcroft
Email: Contact@IsabellaAshcroft.com