Shipping & Delivery Policy

Shipping & Delivery Policy 

At Isabella Ashcroft, we aim to deliver your order as quickly and smoothly as possible while maintaining the quality and care our customers expect.

For any delivery questions, please contact us at Contact@IsabellaAshcroft.com.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

You will receive a confirmation email once your order has been placed, followed by a tracking email once your parcel has been dispatched.

Orders placed on weekends or Canadian public holidays will be processed on the next business day.

Estimated Delivery Times

Delivery times may vary depending on demand and location, but typical delivery times are:

  • Standard Delivery: 7–12 business days after dispatch

  • Express Delivery: 5–10 business days after dispatch

Please note that during busy seasons or promotional periods, delivery may take slightly longer.

Shipping Costs

We offer simple and transparent shipping options for ourcustomers:

  • Free Shipping on orders over £29.99

  • Standard Shipping: £4.99

  • Express Shipping: £7.99

Shipping fees are calculated and displayed at checkout before payment.

Tracking Your Order

Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery in real time.

If you do not receive tracking information within 5 days of placing your order, please contact us at info@IsabellaAshcroft.com.

Delivery Partners

To ensure reliable service, Isabella Ashcroft London works with trusted international delivery partners such as Canada Post, Royal Mail, Evri, DHL, YunExpress, or similar carriers depending on your location.

The final courier may vary to ensure the fastest and safest delivery.

Customs & Import Fees

Our customers typically do not pay additional import charges. However, if customs fees apply in rare cases, these are the responsibility of the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 48 hours of delivery at Contact@IsabellaAshcroft.com with photos if applicable.
We will investigate with the courier and arrange a replacement or refund where appropriate.

Incorrect Address

Please double-check your shipping details before placing your order.
We cannot be responsible for delays or losses caused by incorrect address information provided at checkout.

Need Help?

Our customer care team is always happy to help.

Isabella Ashcroft
Email: Contact@IsabellaAshcroft.com